Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your items to request a return. 

Eligibility Items must be unworn, unwashed, undamaged, and have all original tags attached. We reserve the right to refuse returns that do not meet these conditions.

Swimwear Swimwear may be returned only with the hygiene liner completely intact and all original tags attached.


To initiate a return, please contact us at contact@kvinor.com with your order number and reason for return. Our team will review your request and, if approved, provide you with return instructions and a return shipping label. The cost of the label will be deducted from your refund. Returns sent without prior approval will not be accepted. 

You can always contact us for any return questions at contact@kvinor.com. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, final-sale merchandise, or gift cards.

Refunds Approved returns on full-price items will be refunded to the original payment method. Please note:

  • Original shipping charges are non-refundable.
  • Refunds are processed within 5–7 business days of receiving the returned item.

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kvinor.com.

Exchanges 

We do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order.


European Union 
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that return shipping costs are the responsibility of the customer for all international orders outside of the United States, including EU returns made under the cooling-off period.